Download and run the Norton Removal Tool Use the Norton Removal Tool to remove a failed installation or a damaged Norton product. STEP 1   Print this page    We suggest that you print this page before you start. PRINT Because you must return to this page after you restart the computer, add this page to Favorites. STEP 2 Download and run the Norton Removal Tool Warning Warning The Norton Removal Tool uninstalls all Norton 2007/2006/2005/2004/2003 products from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products. Definition list of 1 items (contains 1 nested list) 1 = Download the Norton Removal Tool for your version of Windows. List of 2 items nesting level 1 • I use Windows Vista/XP/2000. DOWNLOAD • I use Windows Me/98. DOWNLOAD list end nesting level 1 = Save the file to the Windows desktop. list end Definition list of 1 items 2 = On the Windows desktop, double-click the Norton Removal tool icon. list end Definition list of 1 items 3 = Follow the on-screen instructions. = Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts. list end STEP 3 Reinstall your Norton products Choose the statement that best describes your situation: images/spacer I have the product on a CD   Definition list of 1 items 1 = Insert the CD into the CD-ROM drive. list end Definition list of 1 items 2 = Click Install Product Name, where Product Name is the name of your Norton product. list end Definition list of 1 items 3 = Follow the on-screen instructions. list end images/spacer I downloaded the product from the Symantec Store and still have the installation file Definition list of 1 items 1 = Find the product installation file. Unless you saved it elsewhere, it is on the Windows desktop. list end Definition list of 1 items 2 = Double-click the installation file. = Wait for the installation wizard to appear—it may take a minute or two. list end Definition list of 1 items 3 = Click Install Product Name, where Product Name is the name of your Norton product. list end Definition list of 1 items 4 = Follow the on-screen instructions. list end images/spacer I downloaded the product from the Symantec Store and no longer have the installation file Definition list of 1 items 1 = Go to the Symantec Store Order Status Web page. list end Definition list of 1 items 2 = Type in your order number and password to log on, and you will see your order information. If you do not know your order number and password, you can look up your order using your email address. list end Definition list of 1 items 3 = On your Order Summary, click Start Download. = NOTE list end Note List of 2 items • If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again. • If you purchased your product more than a year ago, you cannot download your product anymore. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, then choose your product and version to see your upgrade options. list end images/spacer The product came pre-installed on my computer   Reinstall your Norton product from the back-up CD that came with your computer. If you do not have the back-up CD or are not sure how to use it, please contact your computer manufacturer for help. images/spacer I downloaded the product from my Internet service provider (ISP) Definition list of 1 items 1 = Find the product installation file. If you no longer have the installation file, contact your ISP. list end Definition list of 1 items 2 = Double-click the installation file. = Wait for the installation wizard to appear—it may take a minute or two. list end Definition list of 1 items 3 = Click Install Product Name, where Product Name is the name of your Norton product. list end Definition list of 1 items 4 = Follow the on-screen instructions. list end Document ID: 2005033108162039 Last Modified: 03/28/2007 Date Created: 03/31/2005 Operating System(s): All Supported Product(s): TS_GEN